Shipping policy

COVID-19 SHIPPING DELAYS

Due to the impact of COVID-19 and as we take precautions to keep our warehouse employees safe, there may be delays in shipping orders. Please allow 5-7 business days for your order to process at our warehouse. Our shipping partners may also experience delays. We appreciate your extended patience and understanding during this time. 

 

Shipping (Domestic)

We offer UPS Ground (5-6 Business Days) + Expedited (Next Day, Second Day). Ground shipping We currently ship orders to all U.S. States. Unfortunately, we are not able to ship to any other non-U.S. addresses at this time. We do not ship to freight forwarding companies.

All orders placed on business days before 11:00 am (ET) will be processed the same day.  Orders placed after 11:00 am (ET) on a business day will be processed the following business day (excluding holidays). All orders placed Saturday, Sunday or holidays will be processed on the next business day. Delivery times are estimates and not guaranteed by TOCCIN.

  • Once your order is authorized, you will receive a confirmation email. Once your order is dispatched, you will receive a shipping confirmation with tracking details. We do not ship to a P.O. Box, APO/FPO or US Territory and we are unable to modify the shipping address once an order is submitted.
  • Signature Required must be selected at checkout if desired. Orders are not shipped with signature required unless this shipping method is selected at checkout. TOCCIN is not responsible for any lost or stolen packages shipped without signature required to confirm correct delivery address.

 

 Shipping Methods:

  • UPS Ground & SurePost orders over $100 (Free)
  • UPS Ground & SurePost orders under $100 ($6.95)
  • UPS Ground with Signature required ($10.00)
  • UPS 2nd Business Day ($35.00)
  • UPS 2nd Business Day with signature required ($45.00)
  • UPS Next Business Day ($45.00)
  • UPS Next Business Day with signature required ($55.00)
  • For any questions regarding your orders, please email teamtoccin@toccin.com

 

Refund policy

Returns
Full priced items that are in their original condition, un-washed, unworn, and with tags in place may be returned within 30 days of the purchase date for a full refund to the original method of payment. If you would like to return your purchase, please click the “Easy Returns” button that populates on the bottom right corner of each page. If you would like to exchange, please return your order and place a new one.  For any questions, please email teamtoccin@toccin.com. Returns are accepted if postmarked within 30 days of delivery. Items returned after 30 days will not be accepted. Merchandise must be returned in its original condition, unwashed, unworn, with tags in place. TOCCIN reserves the right to deny any return if the merchandise returned does not comply with our Returns policy. Once your return is received by TOCCIN, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

Full-priced items may be returned for a full refund to the original method of payment. One free return label is available to customers per order. 
No promotion codes can be applied to the sale items. TOCCIN does not extend price adjustments or partial refunds on orders made prior to the promotion. We are unable to offer price adjustments on any purchases. If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.

Masks and Sample Sale items are final sale and not eligible for returns or exchanges.

Exchanges
If you would like to exchange, please return your order and place a new one.

Masks and Sample Sale items are final sale and not eligible for returns or exchanges.

Refunds
Full price orders are eligible for a full refund to the original method of payment within 30 days of your receipt of shipment (with the exception of items sale items. Once we have received your return package and it complies with our return policy, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

All Masks and Sample Sale items are Final Sale -  No Returns or Exchanges.

BRANDS WE ❤️

TEREZ:

Covid-19 Returns Update

Please allow your return a little extra time to be processed. Orders being returned are currently delayed, as our warehouse is taking precautions to keep its team safe.

How long do I have to make a return or an exchange?

You can return for a refund up to 30 days from the date of purchase, or for store credit up to 30 days post purchase.

What is your return policy?

All return requests must be submitted through our Returns Portal prior to being returned. Please access the Returns Portal here. 

Return merchandise must be in original condition (this means unworn, unwashed with original tags intact & packaging).

Terez.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

 

See more here: https://www.terez.com/pages/returns



BY ROBYN BLAIR:

 

RETURN POLICY 

All sales on products sold through the By Robynblair website are final.  If you have any questions regarding By Robynblair’s return policy, please contact hello@byrobynblair.com.




CAROLINA SANTO DOMINGO:

  • Return Policy
    • Unused items with tags may be returned/exchanged within 14 days of the delivery date.  We provide a return label for all US orders, and International Orders returns are the responsibility of the client.  In the event that duties/taxes are owed on an order in order for it to be delivered, these will be the customer’s responsibility.  Any duties and/or taxes paid upon delivery are non-refundable.
    • Return Address - For returns, please return the bag to the following address:
      • Carolina Santo Domingo
        C/O Stellae Intl Inc.
        333 Smith Street
        Farmingdale , NY
        Tel : 516-472-6200
        Attn: Allison Figliuolo

 

TRANSIENCE:

RETURNS + EXCHANGES

If you would like to exchange your bag for another style or color please email your request to hello@thetransience.com within 20 days of receiving your order.

TRANSIENCE accepts returns for all items that adhere to the below conditions. 

 

CONDITIONS FOR RETURNS

  • Items must be returned within 20 days of receiving your order.
  • All original tags must remain attached.
  • Item(s) must be in original condition and unused
  • Return must include original dustbag & all straps & accessories.
  • Item(s) were not marked as FINAL SALE at the time of purchase.
  • Items marked as 'Final Sale' in the product description cannot be returned. Any items returned outside the 20 day return period, or in a condition that indicates being worn, will not be accepted for return. TRANSIENCE reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

     

    HOW TO RETURN:

    Contact TRANSIENCE via hello@thetransience.com to obtain a shipping label quoting your name, order number and item(s) you wish to return.

     

    MARGAUX:

    Free Shipping, Free Returns.

    No strings attached. Ordering is easier than ever with free shipping and returns on orders $100+. A pre-printed SmartPost return label is included in the box with your order for a seamless experience—Returns can be dropped off with both FedEx and USPS.

     

    Unworn shoes can be returned for a refund or exchange within 30 days of purchase. You will receive a return label and return authorization form in your order to complete and return.  Refunds and exchanges typically process within 5 business days of delivery at our warehouse. If you have requested a refund, please allow 7 - 10 days for the refund to appear on your card statement.

    Exchanges will be shipped via FedEx SmartPost, and will arrive within 5-7 business days from reshipment. If returned pairs are found to be damaged or show signs of wear and are thus unsellable, you may choose to either have the shoes returned to you, or incur a 30% restocking fee.

     

    KORAL:

    RETURN POLICY

  • Returns on eligible items must be made within 30 days from the delivery date.
  • All hangtags must be attached to the garment and proof of payment must accompany the return.
  • All items are subject to inspection.
  • Outgoing shipping charges are not refundable.
  • Please note: Only items purchased through Koral.com may be returned to our online warehouse. Items purchased through any department store, specialty store or online partner must be returned to the place of purchase.
  • If your order is under $150, you may use any shipping method to return the non-final sale item.
  •  

    FREE DOMESTIC RETURNS FOR ORDERS OVER $150

     

    A return label will be provided in domestic orders over $150 without final sale items. To make a return, follow these easy steps:

  • Package your item(s) for return in the box it was delivered in.
  • Adhere the FedEx return shipping label to the outside of the box.
  • Drop the package off at your nearest FedEx drop box. https://local.fedex.com/en-us/
  • Once we receive your return, we will process your refund for all eligible, inspected and approved items. 
  •  

    https://koral.com/pages/faqs

     

    COLORS IN OPTICS:

    All purchases made from 11/15 through 1/5 can be returned for full refund up to 1/15/2021. Free shipping and returns. Merchandise must be unworn and in new condition.

    You can request the Return Authorization number by emailing help@cio-usa.com.

    https://colorsinoptics.com/pages/shipping-returns

    AVF:

    Return Policy:  Our return policy lasts 14 days of receipt of the item.  To be eligible for a return, your item must be unused and in the same condition that you received it within 14 days. It must also be in the original packaging.  Customer is responsible for the shipping costs on returned items.  Store credits will be issued for items without receipts or proof of purchase.

    https://alexandravonfurstenberg.com/pages/shipping-returns

    SUNNI SPENCER:

    All sales are Final. 

    JONAS STUDIO:

    RETURNS/ REFUNDS

    As a family ran company we want you to enjoy our handcrafted products. If you are unhappy with your order, you can return it for a refund or exchange. All returns and exchanges must be made within 14 days of receipt of product. Please print a copy of your sales receipt and include it with the return or exchange. The product must be returned in the same packaging received in, and be unaltered, unworn, and in same condition as you received or a refund will not be given. 

     

    Please email info@jonasstudio.com to receive a return label. The customer is responsible for all shipping costs. A full refund of the product price, minus the cost of all shipping charges, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.

    Personalized or engraved products are final sale.

    Returns on orders outside of the United States will be subject to shipping and duties. If you are located outside of the United States, it is your responsibility to pay for all shipping costs, as well as any duties, taxes and tariffs. We recommend that you return your order with a shipping carrier that insures you for the full value of the order. Jonas Studio will not take any responsibility for any items lost. 

    Jonas Studio has the right to accept or deny unreasonable returns.

    Once Jonas Studio receives the product, please allow up to 5 days to process it. As long as the product is in perfect condition with all original packaging and tags, our team will email you a return receipt within 5 business days. Please be aware that your credit card company might take up to 7 business days to credit your account.

     

    MASKS AND TOTES:

    We hope you are 100% happy with your MASKS&TOTES product. We ensure each reusable fashion mask and tote bag is safely quality checked prior to shipping. Due to the unique nature of this business and related matters of hygiene and public safety, all items are final sale and cannot be returned or refunded. If a product is damaged or faulty upon delivery we offer a 100% refund following product inspection. 

    https://mandt.nyc/pages/refunds-returns