Shipping policy

COVID-19 SHIPPING DELAYS

Due to the current state, please note that shipping might be delayed in order to ensure the safety of our warehouse employees.

Shipping (Domestic)

We offer UPS Ground (5-6 Business Days) + Expedited (Next Day, Second Day). We currently ship orders to all U.S. States. Unfortunately, we are not able to ship to any other non-U.S. addresses at this time. We do not ship to freight forwarding companies.

All orders placed on business days before 11:00 am (ET) will be processed the same day.  Orders placed after 11:00 am (ET) on a business day will be processed the following business day (excluding holidays). All orders placed Saturday, Sunday or holidays will be processed on the next business day. Delivery times are estimates and not guaranteed by TOCCIN.

  • Once your order is authorized, you will receive a confirmation email. Once your order is dispatched, you will receive a shipping confirmation with tracking details. We do not ship to a P.O. Box, APO/FPO or US Territory and we are unable to modify the shipping address once an order is submitted.
  • Signature Required must be selected at checkout if desired. Orders are not shipped with signature required unless this shipping method is selected at checkout. TOCCIN is not responsible for any lost or stolen packages shipped without signature required to confirm correct delivery address.

 

 Shipping Methods:

  • UPS Ground & SurePost (Free)
  • UPS Ground with Signature required $10.00
  • UPS 2nd Business Day $35.00
  • UPS 2nd Business Day with signature required $45.00
  • UPS Next Business Day $45.00
  • UPS Next Business Day with signature required $55.00
  • For any questions regarding your orders, please email teamtoccin@toccin.com

 

Refund policy

Returns
Full priced items that are in their original condition, un-washed, unworn, and with tags in place may be returned within 14 days of the purchase date for a full refund to the original method of payment. If you would like to return your purchase, please click the “Easy Returns” button that populates on the bottom right corner of each page. If you would like to exchange, please return your order and place a new one.  For any questions, please email teamtoccin@toccin.com. Returns are accepted if postmarked within 14 days of delivery. Items returned after 14 days will not be accepted. Merchandise must be returned in its original condition, unwashed, unworn, with tags in place. TOCCIN reserves the right to deny any return if the merchandise returned does not comply with our Returns policy. Once your return is received by TOCCIN, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

Full-priced items may be returned for a full refund to the original method of payment. One free return label is available to customers per order. 
No promotion codes can be applied to the sale items. TOCCIN does not extend price adjustments or partial refunds on orders made prior to the promotion. We are unable to offer price adjustments on any purchases. If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.

Exchanges
If you would like to exchange, please return your order and place a new one.

Refunds
Full price orders are eligible for a full refund to the original method of payment within 14 days of your receipt of shipment (with the exception of items sale items. Once we have received your return package and it complies with our return policy, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

All Masks are Final Sale -  No Returns or Echanges.