Domestic Shipping

We offer UPS Ground (5-6 Business Days) + Expedited (Next Day, Second Day). Ground shipping We currently ship orders to all U.S. States. Unfortunately, we are not able to ship to any other non-U.S. addresses at this time. We do not ship to freight forwarding companies. We ship orders from North Bergen, New Jersey, U.S.A.

All orders placed on business days before 11:00 am (ET) will be processed the same day.  Orders placed after 11:00 am (ET) on a business day will be processed the following business day (excluding holidays). All orders placed Saturday, Sunday or holidays will be processed on the next business day. Delivery times are estimates and not guaranteed by TOCCIN.

• Once your order is authorized, you will receive a confirmation email. Once your order is dispatched, you will receive a shipping confirmation with tracking details. We do not ship to a P.O. Box, APO/FPO or US Territory and we are unable to modify the shipping address once an order is submitted.
• Signature Required must be selected at checkout if desired. Orders are not shipped with signature required unless this shipping method is selected at checkout. TOCCIN is not responsible for any lost or stolen packages shipped without signature required to confirm correct delivery address.

 Shipping Methods:

• UPS Ground orders over $250 (Free)
• UPS Ground orders under $250 ($9.99)
• UPS Ground with Signature required ($14.99)
• UPS 2nd Business Day ($35.00)
• UPS 2nd Business Day with signature required ($39.95)
• UPS Next Business Day ($54.95)
• UPS Next Business Day with signature required ($59.95)
• Please note: Orders placed before 11:00 AM ET (Monday to Friday) are processed on the same day.

Returns

•  Full-priced items can be returned for a refund to the original payment method if unwashed, unworn, with tags, and within 14 days of purchase. 
• Customers are fully responsible for the cost of the return shipping label. The return shipping fee will be deducted from your refund and is determined based on carrier rates. If a carrier estimate is unavailable, a flat fee of $15 will be deducted from your refund.
• No promotion codes can be applied to the sale items. TOCCIN does not extend price adjustments or partial refunds on orders made prior to the promotion. We are unable to offer price adjustments on any purchases.
• Sale and Sample Saleitems are final sale and not eligible for returns or exchanges.
• If you receive an item which is damaged, you must contact customer service within 24 hours of delivery.
• Refunds are processed within 7–10 business days once the return is received, with additional processing time by your bank.
• If you placed your order via Instagramor Facebook and would like to return your item, please send an email to info@toccin.com.
• If you placed your order with one of our affiliate retail partners, please contact them directly for return instructions.
• Please note an excessive number of returns in a twelve-month period can cause us to reject future orders from you.
• Please note that shipping fees are non-refundable.
• Multiple Order Returns: If you have multiple orders to return, each order must go through the return process separately. You cannot pack multiple orders together in the same return package. Each order requires its own return label and documentation. We cannot guarantee a refund for items returned together without proper documentation. Refunds will only be issued for orders processed through our return portal.
• For all other regular orders via our website please click HERE, to start the return process.

Order Cancellation Policy:

• Orders placed before 11 AM can be canceled until 5 PM the same day.
• Orders placed after 11 AM can be canceled by 5 PM the next business day.
• Cancellation requests must be sent via email within the allowed timeframe.
• Cancellations are subject to order status. If the order has been picked or shipped, it cannot be canceled—you must receive and process a return instead.
• We will confirm via email whether the cancellation was successful.